Glossary-test

TYPETERMDEFINITION
AIArtificial IntelligenceThe field of computer science focused on creating systems that can perform tasks that normally require human intelligence, such as reasoning, learning, problem-solving, perception, and language understanding. AI can range from simple rule-based automation to advanced learning systems like ChatGPT.
AIBig DataThe processing of large volumes of structured and unstructured data from different sources to generate insights and new knowledge.
ITSMIT Service ManagementA structured approach to designing, delivering, managing, and improving the way IT services are used within an organization. ITSM focuses on aligning IT services with business needs and ensuring consistent, high-quality service delivery.
ITSMService LifecycleThe structured stages through which an IT service passes, from its initial strategy and design to transition, operation, and eventual retirement. The service lifecycle ensures that services remain aligned with business goals at every stage.