A first-class advanced Help Desk for Education
Deepser is also used successfully in Schools and Universities to enhance the student learning experience, support the IT team in managing the infrastructure, and help administrative staff in meeting all requests.
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A next-generation experience for the Education industry.
With Deepser, you can better manage IT resources in various school and university buildings, connect services between departments, and improve IT support services on each campus.
Through the web portal, students and the teaching staff can send requests to the registrar’s office, streamlining the entire bureaucratic process.
In addition, you can automatically generate tickets from preset forms, adjust access to different devices, create an asset inventory, and take advantage of many other features dedicated to those institutions that know how to look to the future.
Deepser is available in Cloud and On Premise.
Deepser: the ITSM software for Education
Benefits that extend to every department in your institution.
What you can do with Deepser in Education
IT Department
Keep your hardware inventory, software, contracts and your entire infrastructure up-to-date. Manage service interventions with ease and provide ticket status information.
Staff Department
Teaching and administrative staff can apply for vacation, leave and certificates. The Knowledge Base can facilitate the onboarding of new staff and provide consistent and accurate data.
Student Secretariat
Deepser helps you collect student requests into a single web portal to provide professional, fast, targeted support, keeping track of each intervention.
Purchasing Department
Manage the demands associated with school devices, monitor deadlines and warranties, and keep track of your inventory. Optimizing purchases will be a natural consequence.
Teaching Secretariat
Deepser helps you organize requests and information materials to better support students and faculty. In addition, all requests are managed through a shared web portal.
Finance
With Deepser you can check deadlines, receive automatic reminders, easily manage paid and billed services, and easily communicate with the service department.
Do you want to see Deepser in action right away?
Reviews
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
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