Help Desk Software for IT
Success case for complete IT service management. An integrated approach to delivering IT, CMDB and Project services.
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Customers who have chosen us
What does Deepser offer?
Here we list some of the features that have been used to offer our customers the best solution on the market.
EFFICIENT IT SUPPORT SERVICE
MANAGEMENT AND MONITORING OF IT ASSET
MODULAR AND CUSTOMIZABLE SOLUTION
The company in brief
The largest distribution and assistance group for various automotive brands is present in Italy with 45 offices in 8 regions. The Group aims to be the Best Mobility Partner for its customers and the best working environment for its collaborators. The company is 100% owned by the largest automotive distribution group in Europe.
Profile
Service
Challenge
Solution
Benefits
With Deepser the company manages flows and procedures in a uniform and shared way between the various Group offices. He also noted that communication between departments has improved and so has the service offered.
The IT department has real-time control and visibility of the status of support requests. It also manages IT assets in a capillary and detailed way, reducing intervention times and optimizing purchases.
Problem Identification
The company did not have a system in place to manage internal IT support. The different company offices operated independently and differently from each other. With the birth of the Group, this disintegration of information and lack of communication led to imbalances and malfunctions. As a consequence, the company struggled to keep up with the changes that the evolution of the sector brings with it.
Needs and goals
How Deepser met the company’s needs
Initially, the company adopted the Service Desk module to manage all internal IT requests in a unified and automated way. By doing so it reduced intervention times and made communication between departments more efficient. Subsequently, the company decided to manage and monitor all company IT assets, even those of segregated networks, thanks to the IT Asset Manager.
Using a Remote Collector, the various subnets are automatically scanned, detecting all devices connected to the network. Instead, an Agent was installed where the device was not detectable via network scan. To ensure total control of the IT infrastructure and devices used by employees, the CMDB module was implemented, which offers a complete and organized inventory of all company resources, such as: PCs, monitors, smartphones, SIM cards and printers by tracking assignments to various users and automating delivery forms.
Results
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Reviews
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
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