Blog Posts

The international fair for ITSM professionals, where you can meet the best vendors worldwide...

Progresses in the managed services sector are directly proportional to progresses in the Information and Technology one. MSPs are...

Onboarding is a crucial process. New technologies allow you to create customized workflows, automation and offer self-service...

Have you ever wondered how much time your company spends to invoice services? Find out how to optimize and automate processes to...

An efficient incident management is essential to quickly restore IT services while minimizing the impact on business operations...

What are the main differences between a cloud Service Desk software and an on-premise one. Why are many companies moving towards...

Efficient logistics is essential to ensure customer satisfaction, company profitability and market competitiveness. Get real time...

Dependency mapping of IT assets is a key element to manage them. It provides an accurate map of the company's IT system, which...

What is Project Management and what are the advantages you can get with a Project Management software. A superior organization and...

Having a CRM software within one's organization is now essential for large companies with a big databse of customers but also for...

Ensuring efficient production and a complete quality service from production to delivery, while at the same time increasing...

SPS Italia is the leading annual trade fair for smart, digital, and sustainable industry in the Italian manufacturing sector. It...

SITS is the leading event for IT Service Management, Service Desk and Support professionals organized at ExCel London May 10 – 11...

How can we define IT Asset Management? What can ITAM do for your business? And what advantages can it bring? Let’s find out...

Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the...

What problems can a CRM software solve? What benefits can it bring? What are the main aspects in choosing the most suitable tool...

What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what...

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer?...

What is a Help Desk software? What are the different types? How to choose the most functional service for your company’s needs?...

In this guide we will examine what exactly a “ticketing system,” is, how it works in practice, why many companies decide to adopt...