Past Blog Posts
Task Automation
AUTOMATE YOUR ACTIVITIES: SAVE TIME AND MONEY.
The automation of the activities will make you save a lot of time and effort...
Is your Service Desk a SPOC or a SPOF?
Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”?...
What’s the difference between a Service Desk and a Help Desk?
All IT professionals, myself included, know what an IT Help Desk is. Many of us, in fact, have grown up providing assistance on...
Service Catalog: Suggestions for implementation
The service catalog is the core of the provision of IT services. Let’s see some tips to implement it...
Creation of a Knowledge Base: features and benefits
Shared tool to create guides in an easily accessible web portal...
5 simple points to organize your Customer Service
We will see the 5 key points to organize the customer service and how easy they are to implement in an automated IT tool, such as...
The CMDB, how and why to implement it
Having the data of your infrastructure handy is essential. Let’s see what the CMDB is, and what are techniques and tools to...
Measuring Service Desk: Getting Started
Let's take a closer look at this important issue in order to understand how to start measuring our Service Desk...
How to optimize business processes with workflow
What is a workflow solution? How many types of workflows are there? What are their characteristics?
Let’s proceed in order and...
Why integrate Asset Management and Service Desk?
Many companies use Asset Management tools. Why integrate Asset Management and Service Desk?...
ITIL© software for ISO 20000 certification
Deepser, the modern and advanced Service Desk management software that allows you to reliably manage IT processes, leveraging the...
What is Facility Management and how to improve it
Facility management is the discipline that controls all activities that do not concern the core business of a company:...