Blog Posts

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer?...

What is a Help Desk software? What are the different types? How to choose the most functional service for your company’s needs?...

In this guide we will examine what exactly a “ticketing system,” is, how it works in practice, why many companies decide to adopt...

This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support...

Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your...

Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily...

A transport company deals with many variables when organizing its requests. Some of them are pretty complex, making the task a...

Managing Human Resources with a modern and integrated web portal brings numerous benefits...

Managing a customer care service is not as easy as we may think and a customer care manager can sometimes find herself full of...

AUTOMATE YOUR ACTIVITIES: SAVE TIME AND MONEY. The automation of the activities will make you save a lot of time and effort...

Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”?...

All IT professionals, myself included, know what an IT Help Desk is. Many of us, in fact, have grown up providing assistance on...

A service catalog is essential for streamlining service management and delivery within an organization. Properly structuring it...

This article explores what a Knowledge Base is, what are its benefits, and how it can support strategic knowledge management. We...

We will see the 5 key points to organize the customer service and how easy they are to implement in an automated IT tool, such as...

Having the data of your infrastructure handy is essential. Let’s see what the CMDB is, and what are techniques and tools to...

Let's take a closer look at this important issue in order to understand how to start measuring our Service Desk...

What is a workflow solution? How many types of workflows are there? What are their characteristics? Let’s proceed in order and...

Many companies use Asset Management tools. Why integrate Asset Management and Service Desk?...

Deepser, the modern and advanced Service Desk management software that allows you to reliably manage IT processes, leveraging the...