Help Desk Software for Scheduled Maintenance
Success case for the complete management of scheduled maintenance, spare parts and warehouses. An integrated and innovative approach for digitalized workflow management, contract management, warehouses and reporting.
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Customers who have chosen us
What does Deepser offer?
Here we list some of the features that have been used to offer our customers the best solution on the market.
MAINTENANCE MANAGEMENT
SUPPLIER MANAGEMENT
CONTRACT MANAGEMENT
SCALABLE SOLUTION
The company in brief
Italian high tech company active in charging services for electric vehicles, through a proprietary infrastructure spread across the territory. It also deals with flexibility services to the national electricity grid by aggregating distributed energy resources, such as energy producers and consumers.
Profile
Service
Challenge
Solution
Benefits
With Deepser, all information relating to assets and their positions, requests for assistance and maintenance, installations and active contracts are now centralized in a single platform which allows for an always updated and shared view of activities and resources.
Reduction in management times and costs thanks to the implemented automatisms, combined with the accurate measurement of company performance thanks to data organized and available in real time.
Problem Identification
The company managed its services using many different and underperforming tools, such as Excel sheets and emails. It also used a solution that was inflexible to adapt to the changes of a dynamic company and did not allow the data to be structured adequately. There was therefore no centralized solution for shipping devices and managing their maintenance. The absence of an adequate tool led to considerable waste in terms of time and costs.
Needs and goals
How Deepser met the company’s needs
Initially the company only managed the charging stations and their shipping process at the warehouses. It carried out a complete census of all company assets, introducing a Database (CMDB) of devices and their locations, with specific data for each installation. With Deepser the company was able to easily and quickly create all the custom fields and interfaces it needed. At a later stage he managed ordinary maintenance by automating the activities and flows with the Workflow module.
Subsequently he integrated maintenance with the management of contracts with suppliers and customers. He then managed the logistics and storage processes of the devices and spare parts. Thanks to custom developments, the company can now report on device design and installation services. The entire company is involved, but users and permissions are managed in a very granular way.
Results
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Reviews
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
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