Help Desk

Illustration Customer Portal

What is a Customer Portal?

What is the correct definition of customer portal? What are the most common features? What type of features do they usually offer? Why is it a cost-effective solution for companies? With this article, we will try to give an exhaustive answer to all the above questions.

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Illustration Ticketing System

What is a ticketing system?

In this guide we will examine what exactly a “ticketing system,” is, how it works in practice, why many companies decide to adopt it, and what aspects to consider before choosing one.
We will also take an in-depth look at Deepser, our IT Asset Management (ITSM) platform that adopts the ITIL framework.

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