Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step; in some cases, it can lead to nasty surprises if you realize too late that it’s not the right product.
How to choose a Service Desk Software Read More »
Having the data of your infrastructure handy is essential. Let’s see what the CMDB is, and what are techniques and tools to implement it.
The CMDB, how and why to implement it Read More »
What is a workflow solution? How many types of workflows are there? What are their characteristics?
Let’s proceed in order and start with a simple definition.
When we talk about workflow software we are referring to a tool for managing workflows, capable of activating automated activities.
How to optimize business processes with workflow Read More »
Deepser, the modern and advanced Service Desk management software that allows you to reliably manage IT processes, leveraging the ITIL© framework.
A tool that facilitates you in obtaining ISO 20000 certification, useful to implement the IT Service Management processes required by the standard.
ITIL© software for ISO 20000 certification Read More »
