The CMDB, how and why to implement it
Having the data of your infrastructure handy is essential. Let’s see what the CMDB is, and what are techniques and tools to implement it.
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Help Desk
How to optimize business processes with workflow
What is a workflow solution? How many types of workflows are there? What are their characteristics?
Let’s proceed in order and start with a simple definition.
When we talk about workflow software we are referring to a tool for managing workflows, capable of activating automated activities.
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ITIL© software for ISO 20000 certification
Deepser, the modern and advanced Service Desk management software that allows you to reliably manage IT processes, leveraging the ITIL© framework.
A tool that facilitates you in obtaining ISO 20000 certification, useful to implement the IT Service Management processes required by the standard.
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