What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what are the objectives and benefits of Enterprise Service Management.
Enterprise Service Management: characteristics and benefits Read More »
What is a Help Desk software? What are the different types? How to choose the most functional service for your company’s needs? What are the best 2022 Help Desk software.
The 10 best Help Desk Software 2022 Read More »
Managing Human Resources with a modern and integrated web portal brings numerous benefits.
Why using a Human Resource Management Software Read More »
Managing a customer care service is not as easy as we may think and a customer care manager can sometimes find herself full of doubts and questions to which she cannot give a timely answer.
In this article we will analyze some of them to see how to face this important challenge in the “4.0” era.
Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”?
Is your Service Desk a SPOC or a SPOF? Read More »
Shared tool to create guides in an easily accessible web portal.
Creation of a Knowledge Base: features and benefits Read More »
What is a workflow solution? How many types of workflows are there? What are their characteristics?
Let’s proceed in order and start with a simple definition.
When we talk about workflow software we are referring to a tool for managing workflows, capable of activating automated activities.
How to optimize business processes with workflow Read More »
