This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at ExCel in London, 11-12 May.
SITS, the event for IT Service Management professionals Read More »
Choosing a software to manage customer care is not easy, especially if this choice will affect for the next few years the way your team works. Introducing a new software is a crucial step; in some cases, it can lead to nasty surprises if you realize too late that it’s not the right product.
How to choose a Service Desk Software Read More »
Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis.
In this article, we are not only addressing companies in the services or trade sector: in fact, your colleague who requires an internal service can also be your “customer”.
It is important to remember that every business always has its customer.
Efficient Service Desk: where to start? Read More »
Managing Human Resources with a modern and integrated web portal brings numerous benefits.
Why using a Human Resource Management Software Read More »
Is your Service Desk a “Single Point Of Contact” or a “Single Point Of Failure”?
Is your Service Desk a SPOC or a SPOF? Read More »
All IT professionals, myself included, know what an IT Help Desk is. Many of us, in fact, have grown up providing assistance on hardware and software, or offering system and networking support for the users of our organization.
What’s the difference between a Service Desk and a Help Desk? Read More »
We will see the 5 key points to organize the customer service and how easy they are to implement in an automated IT tool, such as Deepser.
5 simple points to organize your Customer Service Read More »
Having the data of your infrastructure handy is essential. Let’s see what the CMDB is, and what are techniques and tools to implement it.
The CMDB, how and why to implement it Read More »
Let’s take a closer look at this important issue in order to understand how to start measuring our Service Desk.
Measuring Service Desk: Getting Started Read More »
What is a workflow solution? How many types of workflows are there? What are their characteristics?
Let’s proceed in order and start with a simple definition.
When we talk about workflow software we are referring to a tool for managing workflows, capable of activating automated activities.
How to optimize business processes with workflow Read More »
