Measuring Service Desk: Getting Started
Let’s take a closer look at this important issue in order to understand how to start measuring our Service Desk.
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ITIL© software for ISO 20000 certification
Deepser, the modern and advanced Service Desk management software that allows you to reliably manage IT processes, leveraging the ITIL© framework.
A tool that facilitates you in obtaining ISO 20000 certification, useful to implement the IT Service Management processes required by the standard.
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What is Facility Management and how to improve it
Facility management is the discipline that controls all activities that do not concern the core business of a company: maintenance, office productivity, utilities, security, telecommunications, canteen service, building management and plant security.
Let’s find out what facility management is.
What is Facility Management and how to improve it Read More »