Profiling clients in helpdesk software enhances customer service by allowing agents to access detailed client histories, preferences, and previous issues, enabling personalized support and faster resolution times. This practice significantly improves support team efficiency.
Benefits of Profiling Clients in Helpdesk Software Read More »
Are you looking for top-notch managed service provider (MSP) software solutions? Read our latest article and discover the ideal MSP solution for your business.
BEST MSP SOFTWARE 2025 Read More »
Onboarding is a crucial process. New technologies allow you to create customized workflows, automation and offer self-service features to optimize processes.
ITSM and employee onboarding Read More »
What are the main differences between a cloud Service Desk software and an on-premise one.
Why are many companies moving towards cloud solutions?
Cloud Service Desk Software: Why choose it Read More »
Efficient logistics is essential to ensure customer satisfaction, company profitability and market competitiveness. Get real time data and automate processes for an excellent customer management.
Top Tips to offer a better customer experience in logistics Read More »
Ensuring efficient production and a complete quality service from production to delivery, while at the same time increasing employee productivity and using high quality equipment is possible with a Service Desk software.
The benefits of using a Service Desk Software for the manufacturing industry Read More »
Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the needs of your company or more generally of your business?
The ultimate Guide to choose a Customer Service software Read More »
What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what are the objectives and benefits of Enterprise Service Management.
Enterprise Service Management: characteristics and benefits Read More »
Managing a customer care service is not as easy as we may think and a customer care manager can sometimes find herself full of doubts and questions to which she cannot give a timely answer.
In this article we will analyze some of them to see how to face this important challenge in the “4.0” era.
The service catalog is the core of the provision of IT services. Let’s see some tips to implement it.
Service Catalog: Suggestions for implementation Read More »
