Customer support software is designed to facilitate customer service management. So how to choose the tool more in line with the needs of your company or more generally of your business?
The ultimate Guide to choose a Customer Service software Read More »
What is the correct definition of ESM? What are the main features? What are the advantages for companies? Let’s see together what are the objectives and benefits of Enterprise Service Management.
Enterprise Service Management: characteristics and benefits Read More »
This year marks the first time, Deepser exhibits at SITS22, the leading event in Europe for IT Service Management and IT support professionals, to be held at ExCel in London, 11-12 May.
SITS, the event for IT Service Management professionals Read More »
Implementing an efficient and well-structured service is a fundamental step for companies that deal with customers on a daily basis.
In this article, we are not only addressing companies in the services or trade sector: in fact, your colleague who requires an internal service can also be your “customer”.
It is important to remember that every business always has its customer.
Efficient Service Desk: where to start? Read More »
What is a workflow solution? How many types of workflows are there? What are their characteristics?
Let’s proceed in order and start with a simple definition.
When we talk about workflow software we are referring to a tool for managing workflows, capable of activating automated activities.
How to optimize business processes with workflow Read More »
