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Service Desk: the advanced Help Desk Software that grows with you

Deepser is the all-in-one IT software that allows you to track and categorize tickets, manage support, and match modules to fit your needs. It is so easy to use that your team members will get the hang of it right away.

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Deepser's help desk showing ticketing system with status, assigned user and ticket priority.

Clients that trusted us

Stop loosing track of the situation.

Keeping track of requests has never been easier. You can say goodbye to long email threads or, even worse, sticky notes here and there. Now, you can have an overview of all support tickets, assign them to specific team members and visualize the big picture.

Deepser helps tracking customer service.

A unique and custom web portal

Your web portal is ITIL compliant, easy to configure, and gives your organization all the tools to manage processes, information, and services:

Streamline work: eliminate unnecessary phone calls and emails.
Keep track of everything: recurring problems, delays, anomalies.
One platform: all departments work from a single place.
Dedicated portal for customers: they can also access it.
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Deepser web portal with all your content centralized
illustration about Deepser's ticketing system efficiency with data organization and task assignment and prioritization

Efficient ticketing system

Assigns requests to the correct team and automatically calculate priorities. With the Multi Company feature, organize customers according to different locations and branches.

Enable customers to manage tickets by communicating with them via comments and notifications, an innovative way to get them involved in your Customer Care rules setting and streamline team work.

Automate tickets.
Monitor the situation.
Categorize every email and piece of information.
Reply to customers in record time.
Optimize teamwork.
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Powerful task automation

The Escalation Rules feature is a key tool to allow you to focus only on activities that really bring value to your business:

Rules: set them to assign tasks to the team automatically.
Enterprise email integration: to send personalized reminders.
Interventions: they become convenient and quick.
Remote support: keep track of the time invested.
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Deepser's Escalation Rules for setting task automation
nyDesk and Teamviewer integration with Deepser for remote assistance

Faster remote assistance

Connect to user or client devices directly from Deepser tickets. Native integration with TeamViewer© and AnyDesk speeds up support and allows you to track and save each session by centralizing all activity in a single tool.

Solve problems in one click.
Easily communicate with the team.
Share information quickly.
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The Service Desk module is included in the license:

Starter

Plus

Enterprise

Reviews

“The product is very feature-rich. Now both my customers and I can't do without it anymore. Surely its strong point is the interface and the customization, even on the End User side it is very intuitive.”
Marco B. Information Technology and Services
“I use it to handle customer inquiries and general information.
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Sofia L. Health, Wellness and Fitness
“After several searches for a product that could easily adapt and customize to our reality with Deepser we found it.
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
Daniele T.Computer Networking
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If you’re not ready to make a choice, here’s a gift for you!

Software selection takes time. To help you out we prepared a document to facilitate gathering data for your selection process. We are not afraid of comparison.

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