Knowledge Base: your source of knowledge
Deepser’s Knowledge Base is a database of technical and procedural knowledge. It supports your operators and customers in using your products and services, and in independently solving the most common problems and queries.
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Clients that trusted us
Don’t waste time with recurring pains.
With guides, manuals, Frequently Asked Questions (FAQs), and multimedia content, you can empower users, whether they are team members, suppliers, or customers. You control how much autonomy to give based on your typical user and the content you share, so you can intervene only when there is a real need.
Deepser helps educate your users.
Knowledge Base integrated with the Help Desk
With the integration of the two modules, you can structure documentation, link it to tickets, and edit guides quickly, speeding up content production and related updating, via a central Repository.
By being able to leave comments and make changes, there is a mechanism for continuous knowledge sharing and improvement.
The Knowledge Base
module is included in
the license:
Starter
Plus
Enterprise
Reviews
Convenient because I always have all the requests in progress under control and I can use quick replies within the tickets.”
Very satisfied with the modules we use, Help Desk, Knowledge Base, CMDB, CRM.”
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