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Disaster Recovery is essential to ensure a company can quickly resume operations after an unexpected event. In this article, we will explore what it is, why it matters, and how to implement an effective plan.

This blog post covers the evolution of chatbots through AI, the differences among the various models, and the practical benefits for businesses.

AI agents are gaining attention because they go beyond generating answers: they act autonomously, connect with business tools, and perform real tasks. This article explains what they are, how they work, their benefits, and the challenges they pose.

In this article, we will delve into practical examples of how AI-powered workflows are transforming various business departments, driving efficiency, and optimizing processes.

This article looks at how artificial intelligence is changing Knowledge Bases, making it easier to access information quickly, accurately, and in a more personalized way.

In this guide, we will explore what an IT helpdesk is, how it works, and the benefits of a well-implemented system. We will also look at the differences with other IT solutions, key features to look for in a helpdesk software, and some best practices for providing high-quality service.

In this article, we will explore how artificial intelligence improves service management, from request creation to resolution, including automatic categorization, sentiment analysis, and much more.

In this article, we’ll explore what IT capacity management is, why it’s critical for ensuring the continuity and performance of IT services, and how to apply it strategically. We’ll break down its components, highlight its concrete benefits, and share best practices for planning resources effectively, avoiding waste and minimizing downtime.

In this article, you’ll learn what MTTR (Mean Time to Repair) is, why it’s essential for minimizing downtime in IT services, and how to improve it to ensure operational continuity and efficiency.

NIS2 changes cybersecurity rules across Europe. It applies to far more companies than NIS1 and introduces clear, strict obligations. This guide shows what you need to do to prepare.