Blog Posts

In this edition of the “CEO’s Perspective” series, Serman Nerjaku shares his vision of how ITSM in the manufacturing sector is...

Service management is entering a new phase through the use of technologies capable of analyzing situations and making decisions...

To define useful and sustainable targets, data analysis should also take into account how priorities are managed and how incidents...

New priorities in service management are pushing the ITSM framework toward user experience and tighter business integration...

Increasing focus on data leads companies to tighten control over information and how it is managed...

Choosing the right platform directly impacts response times and service quality, transforming the user experience...

Spontaneous AI adoption can reduce control over data and processes without immediate warning signs...

The largest European event dedicated to artificial intelligence returns to Milan with speakers and companies from all over the...

When content is actually used, support teams work more efficiently and with less pressure...

Reliability, operating costs, and modernization through integrations explain why many companies still use them in Italy and...

Continuous analysis of Service Desk data makes it possible to identify risk signals early and activate preventive actions...

From a static archive to a decision engine, the CMDB is transforming and entering a new phase driven by continuous discovery...

From operational measurement to digital governance, discover the metrics that show whether your automation is truly evolving...

Multi-sourcing has fragmented the IT landscape, turning governance into a complex challenge. In this article, you will learn how...

From theory to practice, discover the most common difficulties companies face when implementing the international framework for IT...

Relying on static files to manage complex infrastructure means flying blind precisely when you need maximum clarity. We have...

AI Service Desk helps the team handle requests more efficiently by eliminating repetitive manual tasks. It analyzes the context of...

Anyone who works in IT knows how critical system uptime is to business operations. For colleagues in other departments, however...

In this article we explore the impact of a Software PSA on the organization and efficiency of Managed Service Providers, analyzing...

Discover how the introduction of Artificial Intelligence in customer service is transforming support efficiency by providing fast...