The Help Desk Software with integrated AI that adapts to your team
Deepser is the Italian all-in-one platform that helps you manage requests and improve customer support in a smarter way. AI integrated into your processes lets you track and categorize tickets quickly, getting your team up and running in no time.
Clients that trusted us
Your support can't live in emails and sticky notes
Every lost or delayed request turns into frustration for the people waiting on an answer.
Take back control of the situation with the platform your team has been waiting for.
Everything your help desk needs, in one place
AI-powered web portal
AI-powered Web Portal for faster support
Integrated artificial intelligence organizes information automatically, making access to services smoother and uninterrupted. Everything stays continuously up to date, so users move with ease and the team always stays in control.
No unnecessary emails
Always up-to-date requests
One single platform
AI-guided support
AI-powered ticketing
Efficient ticketing system powered by AI
Assign requests to the right team and let artificial intelligence handle priorities automatically. With the Multi Company feature, organize customers by their different locations and branches.
Built-in AI
Replies in record time
Automatic categorization
Teamwork
Incoming email
AI categorizing…Server unreachable
98%
Auto-categorized
72%
Routed without human triage
Every email sorted before anyone reads it.
AI-powered task automation
AI-powered Task automation
The Escalation Rules feature uses artificial intelligence to help you focus on the activities that truly bring value to your business.
Automatic rules
Email reminders
Escalation
Time tracked
Escalation rule
ActiveTicket unassigned for 30 min
And priority is high
Assign to on-call agent + email reminder
Reminder sent to Luca B. — zero manual work.
Remote assistance
Faster remote assistance
Connect to user or client devices directly from Deepser tickets. Native integration with TeamViewer© and AnyDesk speeds up support and saves every session in a single tool.
Solve in one click
TeamViewer & AnyDesk
Tracked sessions
All on the ticket
#4821 · VPN not connecting
Marco R. · Windows 11 · Milan office
TeamViewer
native integration
AnyDesk
native integration
Discover the full platform, no commitment
AI Studio: the engine, not just an add-on
AI runs under every module: ticketing, workflow, reporting. And it always shows you where the answer comes from.
Agents execute, they don't just suggest
Emails turn into tickets on their own, with priority and workflow already underway.
Whoever takes over doesn't start from scratch
AI summarizes the ticket's entire history.
Many requests never become tickets
The chatbot guides the user all the way to the solution, right on the portal.
Ticket #4102
ClosedVPN won't connect after the Windows update
Resolved by reinstalling the VPN client from the internal procedure and regenerating the access certificate.
Support assistant
Reinstall the VPN client from the internal procedure and regenerate the access certificate.
Sources used
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
The Service Desk module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
Get more value from the tools you already use
Connect Deepser to your existing technology stack and expand the platform’s capabilities without replacing what already works.
What Deepser offers
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
Verified on security, awarded on support
Every day we handle sensitive data, credentials, access and company information. Protecting it doesn't rely only on internal procedures, but on certified standards.
ISO 27001
ISO 9001
ACN CERTIFIED
GDPR
MOST RECOMMENDED
4.6 ON CAPTERRA
Frequently asked questions about the Help Desk
Can Deepser replace managing requests via email?
Yes. Deepser centralizes requests in a single Help Desk, avoiding shared inboxes, scattered conversations and information that is hard to retrieve. Every request can be turned into a ticket, assigned to the right team and followed through to resolution.
Do users have to learn a new tool to ask for help?
No. Users can submit requests through several channels, such as the portal, email and chatbot. The experience can be configured to make access to support simple and immediate.
Is it possible to automate ticket assignment and management?
Yes. Deepser lets you configure workflows, rules and automations to classify requests, assign them to teams and manage priorities, approvals, notifications and escalations, reducing operators' manual work.
Is Deepser available in cloud and on premise?
Yes, the choice is yours. The two versions have the same features and the same cost per license.
Can I try the Help Desk for free?
Yes. The free trial lasts 14 days and does not require a credit card. Activate your trial and start right away.
