After Sales Support: how to retain customers with a self-service portal
Deepser has built a module specifically for after-sales management. This a great opportunity to build a trusting relationships with the client, driving word-of-mouth marketing, and offering additional services such as upgrades and updates.
Clients that trusted us
Do not let any customers get away.
It costs much less to retain customers than to find new ones. Once the customer has made the purchase, it is not over; in fact, their experience with us has just begun. Relationships are built in the details, and this is a crucial time to make yourself available and respond to their queries in a timely manner.
Deepser helps you retain your clients.
The after sales that never misses a beat
Collect customer requests, send the feedback to dedicated teams, and keep track of every communication or action taken. With Deepser you can schedule technical interventions, manage contracted service hours or scheduled maintenance with ease.
Every piece of information is archived to improve customer service and your product or service day by day, so you can develop new sales opportunities.
Involve the client: with a web portal where requests for assistance can be entered 24 hours a day.
Centralize requests: manage returns, complaints and malfunctions with one software.
Process the data: you can do internal business analysis and identify areas for improvement.
Explore opportunities: discover new additional services to offer the customer.
The After Sales Support module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
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