Customer after-sales managed continuously with AI
Deepser keeps your customer relationships alive even after the contract is signed. Build loyalty and strong relationships by managing subscriptions, spare parts, updates and upgrades based on their needs. All just a click away, in a single module integrated with artificial intelligence.
Clients that trusted us
Is word of mouth working for you or against you?
Many companies invest in acquiring new contacts but neglect the relationship after the sale.
Nurturing customer relationships helps you better understand their needs and create new opportunities.
Everything your after-sales needs, in one place
Customer portal
A portal always open for customer requests
Engage customers with a web portal where they can submit support requests 24 hours a day. Every communication and action taken is tracked, and feedback goes straight to the dedicated teams.
Requests 24/7
Feedback to dedicated teams
Tracked communications
Engaged customers
Interventions and contracts
Returns, complaints and interventions in one place
Centralize returns, complaints and malfunctions and easily schedule technical interventions. Manage contracted support hours and scheduled maintenance without missing a detail.
Returns and complaints
Scheduled interventions
Contracted hours
Scheduled maintenance
Data and opportunities
Data that improves service and sales
Every piece of information is stored to improve support and your product or service day after day. Analyze the data, identify areas for improvement and discover new add-on services to offer your customers.
Business analysis
Areas for improvement
Add-on services
New opportunities
Discover the full platform, no commitment
AI Studio: the engine, not just an add-on
AI runs under every stage of after-sales: requests, interventions, analysis. And it always shows you where every piece of information comes from.
History at a glance
AI summarizes contract, interventions and past communications: whoever takes on the request instantly knows what happened.
Customers find the answer on their own
The chatbot guides customers on the portal all the way to the solution, even after hours, and opens a request only when it’s really needed.
Every request is an opportunity
AI flags who is at risk of leaving and the right moment to propose upsell and cross-sell.
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
The After Sales Support module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
Get more value from the tools you already use
Connect Deepser to your existing technology stack and expand the platform’s capabilities without replacing what already works.
What Deepser offers
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
Verified on security, awarded on support
Every day we handle sensitive data, credentials, access and company information. Protecting it doesn't rely only on internal procedures, but on certified standards.
ISO 27001
ISO 9001
ACN CERTIFIED
GDPR
MOST RECOMMENDED
4.6 ON CAPTERRA
Frequently asked questions about After-Sales Support
Can after-sales help me sell more?
Yes. By analyzing requests and customer history you can discover new add-on services to offer and understand when to propose contract extensions, upsell and cross-sell.
Can I manage the support hours included in the contract?
Yes. You can keep contracted support hours under control and see at any time how many have been used and how many remain available.
Does the After-Sales module integrate with Deepser’s CRM?
Yes. It is part of Deepser’s Customer Management and works on the same CRM data, so sales and support share the same view of the customer.
Is Deepser available in cloud and on premise?
Yes, the choice is yours. The two versions have the same features and the same cost per license.
Can I try After-Sales Support for free?
Yes. The free trial lasts 14 days and does not require a credit card. Activate your trial and start right away.
