Knowledge Base: your source of knowledge
Deepser’s Knowledge Base is a database of technical and procedural knowledge. It supports your operators and customers in using your products and services, and in independently solving the most common problems and queries.
Clients that trusted us
Don’t waste time with recurring pains.
With guides, manuals, Frequently Asked Questions (FAQs), and multimedia content, you can empower users, whether they are team members, suppliers, or customers. You control how much autonomy to give based on your typical user and the content you share, so you can intervene only when there is a real need.
Deepser helps educate your users.
Knowledge Base integrated with the Help Desk
With the integration of the two modules, you can structure documentation, link it to tickets, and edit guides quickly, speeding up content production and related updating, via a central Repository.
By being able to leave comments and make changes, there is a mechanism for continuous knowledge sharing and improvement.
Easy search by tags, keywords, intuitive interface.
Most frequent requests resolved independently.
Configures permissions to enable only authorized user groups.
Multiple KB function with diversified KB by theme, service and users.
Instant support for your users.
The Knowledge Base module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
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Read how our customers improved productivity and performance with Deepser.
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