The help desk software for efficient customer service
Deepser is a modular IT software that gives you the right tools, at a fair price. It helps you follow up on all the service requests you receive and more. Thanks also to its great usability, migration will be fast, and your colleagues will thank you for it.
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How you can improve your Customer Service with Deepser’s modules
Service Desk module to help your clients
In the Starter license, you already have access to all of Deepser’s support and Helpdesk features. Thanks to the Service Desk module, these include:
Tracking: the work that was once submerged now becomes visible and quantifiable.
Categorizations: you can categorize tickets, as well as create subdivisions and groups of all kinds.
Collaboration: when you receive tickets, they can be assigned to those who are in charge, and sort the work more efficiently.
Images: they can be attached to tickets, which makes it much easier to understand and solve the problem.
Customization and flexibility: with the help of our project managers, Deepser will adapt to your logic and needs.
Dashboard & Report modules to monitor services
Also in the Starter license, you can find monitoring and reporting features, these include:
Dashboard: with real-time updated data.
Permissions: configurable display for each dashboard.
Integration: connect Deepser data with your business intelligence systems.
Automate reports: just select the recipient and the sending frequency.
Data export: you will be able to export all data in .CSV or Excel formats.
Knowledge Base module to educate your users
In the Plus license, you have access to a knowledge base that collects procedural guides and documentation for your users so you can provide them with instant help. The module includes:
Integrations: documents or guides can be linked to Service Desk tickets or from the Configuration Management Database (CMDB).
Multiple Knowledge Bases: you can have KBs diversified by topic, service or user
Public or private Knowledge Bases: you can create internal ones for colleagues, or external ones for suppliers and customers.
Permissions: configurable display for specific groups.
Live Chat module to communicate with all your users
From the Plus license upwards, you have access to the Live Chat via the portal with your clients, and also via the Live Chat widget for your website so you do not miss your users. Features include:
Live Chat for all: you can have an internal chat for colleagues, a chat for the dedicated client portal, and a chat widget for your website.
Channels: you can create as many channels as you want with the users you want, and assign moderators.
Customization: live chat widget customized with your brand colors.
Collaboration: assign requests to the most qualified staff.
File Sharing: send files in real time.
Reporting hours
Choose the right license for your needs.
If you wish to provide a memorable customer service and foster synergy among colleagues, Deepser is the right solution for you, and all is available from the Starter license. If you need the Live Chat, simply upgrade to the Plus license.
Thanks to Deepser, you will be able to streamline workflows so much that other departments in your organization will want to try it too. The good news is that the Starter license already includes many benefits for other departments at the same affordable price.
Take your organization to the next level with Deepser
Try free demoSimple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
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If you’re not ready to make a choice, here’s a gift for you!
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To improve your IT asset management, you need the best tools in the market.
If you are looking for a flexible software to track tickets, automate processes, set measurable targets, get an overview of the situation, link data points, assign tasks to specific team members, and more, you are in the right place! With Deepser you can finally have it all under control in one software, and with a single subscription plan.
