Resources Hub
The world of Service Management
like you’ve never seen it before!
An exclusive Deepser space dedicated to insights, updates
and events, for those who want to look beyond the surface
and explore every aspect of the industry.
Case Study
100% traceability: Condability strengthens operational control with Deepser
Discover how an expanding organization brought order to its operations, strengthening internal control and client trust.
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
With Deepser, the manufacturing company turned requests scattered across multiple channels into a single, traceable process, integrated with the management system already in place.
Naturalia Tantum centralizes IT requests from five sites with Deepser
The cosmetics group managed to centralize the IT requests of several business units, turning informal communications into a traceable process organized by priority.
Talea Consulting evolves customer support with automated, scalable management
The consulting company automated the management of prepaid hour packages and centralized support requests, keeping pace with the growth in customers served.
CNA Modena takes Deepser ticketing beyond IT and transforms the whole organization
The association replaced its previous help desk and, after the positive results achieved, expanded the use of the platform to technical, administrative, and regulatory activities.
Gamma optimizes ticket management and cuts average times by 65%
The manufacturing company unified how it collects internal requests, cutting processing times and giving departments greater visibility.
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
The IT services company transformed the way it handles requests, boosting team performance and customer support.
Events
AI
Deepser Connect: AI Agents in Service Management: From answers to actions
In this webinar, we will explore how AI Agents can support Service Management teams by interacting directly with workflows and operational processes.
Oct 21, 2026 · Online
Upcoming Events
View all events →
MSP
Deepser Connect: Grow Your MSP by investing in smarter Service Management
In this webinar, we will explore how Managed Service Providers can centralize the management of customers, requests and service agreements within a single platform.
Nov 18, 2026
Online
Past Events
Service Desk
Deepser Connect: How to build a global Service Desk that scales
In this webinar, we will explore how to build a global Service Desk capable of supporting users, customers and teams across different countries without creating disconnected processes.
Sep 23, 2026
Online
AI
AI Week 2026
Join AI Week 2026 to attend Deepser’s speech, meet our team, and discover the latest AI news in Service Management.
May 19, 2026
Milano, Fiera Rho
SITS London 2024
SITS is the UK’s leading trade show dedicated to IT service management and IT support professionals.
Apr 17, 2025
London, UK
Blog
ITSM
6 enterprise tech trends to watch in the second half of 2026
Companies are entering the second half of 2026 with a clearer understanding of how to turn innovation into measurable results.
July 2, 2026
5 min read
ITSM
ServiceOps: what it means and why ITSM and IT Operations are converging
A single flow between user reports and technical data helps resolve incidents faster and protect business continuity.
September 24, 2026
4 min read
ITSM
Monitoring vs Observability: how to reduce analysis time in SaaS incidents
Metrics, logs and traces tell what alerts do not and help you understand where a problem starts and how to connect it to management within Service Management.
September 17, 2026
6 min read
The CEO Perspective
Technology integration and the importance of understanding that together we grow further
Serman Nerjaku, CEO of Deepser, shares his perspective on technology integration and why no company truly grows by isolating itself from what surrounds it.
September 16, 2026
3 min read
The CEO Perspective
Digital sovereignty for European companies starts with the freedom to choose
Serman Nerjaku, CEO of Deepser, reflects on the digital sovereignty of European businesses and why being able to choose your own technologies, free of dependencies, truly matters.
July 24, 2026
3 min read
ITSM
IT Demand Management helps organizations manage requests more effectively
In line with ITIL best practices, this principle helps organizations establish the right priorities from the earliest stages of assessment.
June 25, 2026
4 min read
AI
AI Hype: How to recognize features that are not really Artificial Intelligence
Understanding what is truly AI and what is not is the first step toward evaluating a technology solution with confidence.
June 20, 2026
5 min read
News
Product Release
Deepser’s new Business Intelligence module is here
A new release that turns ticket, SLA and deal data into real-time dashboards, with no exports or spreadsheets to chase.
September 11, 2026
Press Release
Italian tech company Deepser surpasses 350,000 users and heads to AI Week Milan 2026
Up 40% in 2025, it is the only Service Management platform developed entirely in Italy, powered by integrated AI and no-code.
May 10, 2026
Insights
Security
How ready is your company to comply with NIS2?
Answer 10 questions and find out how well structured your IT incident management is with our free checklist.
September 15, 2026
1 min read
Security
How to manage IT incidents in compliance with NIS2?
Solving the problem is only part of the process. Find out how to collect and retain the necessary evidence with our free guide.
September 15, 2026
1 min read
