Over 350,000 active users, +40% growth in 2025 and a clear ambition: to build a European alternative to the international giants of Service Management. This is the journey of Deepser, a tech company based in Schio (Vicenza), which will be among the sponsors of AI Week Milan, taking place on 19–20 May 2026, one of Europe’s leading events dedicated to Artificial Intelligence applied to business. The company will take part with a dedicated booth and a keynote speech by its CEO on the event’s stage.
Founded in 2019 by Serman Nerjaku, Deepser is today the only Service Management platform developed entirely in Italy. In a market dominated by global players, the Italian company is betting on integrated AI, a no-code architecture and advanced governance to centralize processes, data and compliance in a single platform.
Adopted by hundreds of companies and certified ISO 9001 and ISO 27001, Deepser stands out for its fully localized support and its deep knowledge of the European regulatory landscape. “From the very beginning, we believed that in an Italy accelerating ever faster on digitalization, it was possible to build a platform capable of competing on an international level,” says Nerjaku. “Today, more than 350,000 active users confirm that the market is ready for a solid European alternative.”
During AI Week in Milan, Deepser will present real-world examples of AI applied to IT processes and operations, showing how intelligent automation can turn Service Management from a cost center into a strategic lever for business efficiency and governance.
Deepser in the Italian press
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