The User Portal with AI that does the work for you
Provide an always accessible space where users can submit requests and track their progress on their own.
Personalized access shows each person only what they need, in an environment that is easy to use and consistent with your brand.
Clients that trusted us
Users shouldn’t have to ask twice
When information is hard to find, every doubt ends up back with the team.
Cut unnecessary steps and make the support experience smoother, right from the first login.
Everything your User Portal needs,
in one place
Request history
Every request with its full history
Deepser gathers everything about a request in one place: emails, chats, approvals and linked assets. Users understand what happened without asking for updates, while the team works with better organized information.
Complete history
Everything in one place
Fewer follow-ups
More transparency
Profile-based access
Everyone sees only what they need
Configure the portal based on user profiles: permissions and visibility follow each person’s role, so everyone accesses a clear area with only the information that concerns them.
Role-based permissions
Tailored visibility
Dedicated area
Protected data
Catalog and Knowledge Base
Services and answers that are easy to find
Group services by category, department or request type and link Knowledge Base articles to portal areas: even occasional users immediately find the right service or the answer they need.
Service Catalog
Categories and departments
Integrated Knowledge Base
Relevant answers
Feedback
Feedback collected at the right time
Show custom surveys after key interactions and turn the user experience into valuable data to improve service quality.
Custom surveys
After key interactions
Quality data
Ever-better service
Discover the full platform, no commitment
AI Studio: the engine, not just an add-on
AI works behind every page of the portal: requests, answers, updates. And it always shows you where every piece of information comes from.
The answer comes before the request
The chatbot guides users all the way to the solution right on the portal, and opens a request only when it’s really needed.
Request status, in plain language
AI summarizes the history in clear language: users instantly know where things stand, without asking the team for updates.
Requests arrive already complete
As users fill in a request, AI suggests the right service and the most relevant Knowledge Base articles.
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
The User Portal module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
Get more value from the tools you already use
Connect Deepser to your existing technology stack and expand the platform’s capabilities without replacing what already works.
What Deepser offers
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
Verified on security, awarded on support
Every day we handle sensitive data, credentials, access and company information. Protecting it doesn't rely only on internal procedures, but on certified standards.
ISO 27001
ISO 9001
ACN CERTIFIED
GDPR
MOST RECOMMENDED
4.6 ON CAPTERRA
Frequently asked questions about the User Portal
How are the services available in the portal organized?
Service Catalog services can be grouped by category, department or request type, making the portal intuitive even for occasional users.
Can I customize the portal with my brand?
Yes. The User Portal is fully customizable: logo, colors and content follow your identity, so users immediately recognize a consistent company environment.
Does the User Portal also work for departments other than IT?
Yes. You can offer IT, HR, administration or facility services in the same portal, each with its own catalog and permissions.
Is Deepser available in cloud and on premise?
Yes, the choice is yours. The two versions have the same features and the same cost per license.
Can I try the User Portal for free?
Yes. The free trial lasts 14 days and does not require a credit card. Activate your trial and start right away.
