Safer banking processes. Compliance that is always verifiable.
In banking, speed and control must go hand in hand. Deepser helps banks and financial institutions digitize requests, operational workflows and auditable activities, making it easier to meet DORA requirements and manage daily operations with greater security.
Clients that trusted us
Compliance cannot rely on manual checks
For a bank, every activity must be clearly traceable. An issue handled outside an approved process or an authorization that is difficult to retrieve can slow teams down and weaken internal governance.
Deepser turns requests, incidents and procedures into traceable digital workflows. Every step remains linked to the right person, the required information and the rules defined by the organization.
From a DORA perspective, Deepser supports ICT risk management, operational resilience and oversight of technology providers. Incidents, SLAs and corrective actions are monitored in a single environment instead of being scattered across separate tools.
Built-in AI helps users retrieve procedures, historical records and documentation already available in the platform. Teams work with more reliable information and reduce the risk of using outdated content, and the automation reduces repetitive tasks and unnecessary steps. Dashboards and reports help monitor response times, workloads and service levels.
The User Portal gives branches, employees and partners a secure space to submit requests and track their progress. Each profile can access only authorized content, strengthening control over sensitive information.
Deepser is available in the cloud or on-premises.
What Deepser enables in banking
IT Service Management
Manage incidents, access requests and support activities through a platform configured around the bank’s internal rules. SLAs help teams meet priorities and agreed service levels.
DORA and operational resilience
Monitor operational disruptions, recurring issues and ICT activities related to service continuity. Deepser keeps a clear record of the actions taken.
Compliance and audit
Create approval workflows for activities that require oversight. Every step is recorded, making it easier to demonstrate decisions and accountability.
Supplier Management
Monitor agreements, deadlines and service levels across technology providers. Automated notifications help reduce the risks associated with poorly governed ICT third parties.
Branches and back office
Give branch networks a single point of access for submitting requests and checking updates. The back office receives more complete information and spends less time responding to follow-ups.
Knowledge Base and AI
Make procedures, policies and documentation easier to find. AI helps teams retrieve existing content and respond with greater confidence.
Management
View data on open activities, response times and team performance. Management works with organized information and can take action more quickly.
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
Get more value from the tools you already use
Connect Deepser to your existing technology stack and expand the platform’s capabilities without replacing what already works.
What Deepser offers
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
Verified on security, awarded on support
Every day we handle sensitive data, credentials, access and company information. Protecting it doesn't rely only on internal procedures, but on certified standards.
ISO 27001
ISO 9001
GDPR
MOST RECOMMENDED
4.6 ON CAPTERRA
