Native Artificial intelligence that powers Service Management

When an issue is reported, the information needed to solve it may be scattered across multiple sources. Deepser AI Studio uses a chatbot powered by Agentic AI that can autonomously search for the most relevant solutions and guide users step by step with operational instructions.

During the conversation, the system always displays the sources used, such as previous tickets, activities, and knowledge base articles. If the available information is not sufficient, the chatbot asks additional questions.

Deepser AI Studio supports operations by analyzing data and updates in real time, helping drive decisions within workflows. AI agents do not simply provide suggestions; they perform operational tasks and actively contribute to request management. They can initiate checks, assign tasks and guide processes while ensuring operational continuity.

This reduces repetitive activities and improves overall efficiency.

Requests received via email can quickly accumulate throughout the day. AI Studio automatically transforms emails into tickets and uses artificial intelligence to analyze the content, identify the request type, and assign priorities.

It then activates the appropriate operational workflows, allowing activities to continue without interruptions.

Managing a request often involves multiple people and a large amount of information. Artificial intelligence analyzes the entire ticket journey and generates a summary containing the most relevant details.

This gives whoever takes over the task an immediate and complete overview, allowing them to proceed without manually reconstructing information.