Condability chose Deepser to support the organization’s growth and simplify the management of the work carried out on behalf of condominium administrators. Thanks to the platform, the company has been able to offer its clients a clear and always up-to-date view of ongoing activities.
The challenge
Condability provides outsourced accounting services for condominium administrators and operates entirely remotely, working directly on its clients’ records. In this context, being able to clearly demonstrate the work performed is an essential requirement, both to ensure effective internal organization and to maintain a transparent relationship with clients.
As the company grew and worked toward ISO 9001 certification, the need for greater control over day-to-day activities emerged. It became increasingly important to reconstruct precisely what had been done, verify processing times, and keep an easily accessible history.
The growing number of managed clients and the expansion of the team made this need even more evident. Without a dedicated tool, there was a risk of losing important information and making it harder to consult the documentation required for daily work.
The solution
After evaluating several alternatives on the market, Condability identified Deepser as the solution best suited to its needs. What made the difference was the ability to shape the platform around the company’s operating methods, as well as the choice to work with an Italian partner.
Deepser was introduced to manage the entire cycle of work carried out on behalf of clients. Through the platform it became possible to monitor SLA compliance and provide a dedicated area where the progress of activities could be shared. This way, each client could independently access the information relevant to them without having to request updates from the team.
Over time, the platform was further refined based on hands-on experience. This process of continuous improvement also led to a review of some client communication methods, making information quicker to consult and easier to interpret.
Deepser helped us organize and track our activities during an important phase of the company’s growth. Beyond the platform, I particularly appreciated the team’s availability, always seeking to understand our needs and identify the solution best suited to our goals.
Stefania Vacirca, Founder, Condability
Results and impact
Introducing Deepser accompanied an important phase of the company’s growth, allowing Condability to consolidate its operating model on more solid foundations. Today, all information related to the work is managed within a single environment, with the ability to quickly retrieve the history of activities and easily trace what was done in the past.
One of the most evident benefits concerned the relationship with clients. The constant availability of up-to-date information increased transparency and reduced the need for verification requests, as many answers became immediately accessible through the portal.
The organizational advantages were also significant. Having a complete view of activities made it easier to follow day-to-day operations and gave the company greater control during a period of steady growth.
About Condability
Condability supports condominium administrators through outsourced accounting services. Operating entirely remotely, the company works directly on its clients’ records and provides ongoing support that makes it possible to follow every activity precisely, always keeping the relevant documentation available.
