Artificial intelligence is playing a growing role in companies’ day-to-day work, opening up new ways to automate processes and make teams’ work easier. With AI Studio, Deepser brings these capabilities directly into Service Management, making AI an integral part of business workflows.
To help its customers discover what’s possible, Deepser is offering a free preview of AI Studio, giving them the chance to try, at no extra cost, a selection of features normally reserved for customers on the Enterprise plan. The goal is to let teams experiment with artificial intelligence in their own processes and see how to reduce manual work and speed up request management.
Features that make a difference
The preview lets you explore some of AI Studio‘s capabilities through features designed to support everyday operations.
- Intelligent workflows and automations – AI agents carry out operational tasks autonomously, launch checks, assign tasks and drive processes according to the rules you define.
- Automatic request management – AI turns emails into tickets, recognizes the type of request, assigns priorities and triggers the right workflows.
- AI chatbot with intelligent search – Powered by agentic AI, the chatbot searches for solutions, guides users through troubleshooting and shows the sources it used, including tickets, activities and the Knowledge Base.
- Automatic ticket summaries – AI analyzes the request history and generates complete summaries, making information easier to understand and handovers between agents smoother.
All these features are built into the Deepser environment, bringing artificial intelligence directly into the tools and processes teams already use.
How to access AI Studio Preview
Getting started with AI Studio is easy. The preview is now enabled by default on the Deepser platform, so there’s no longer any need to activate it, install anything or set up additional configurations.
The first time they log in, customers will find AI Studio ready to use and can start exploring the included features right away.
Some agents, such as Sentiment Analysis and Summarization, can be enabled in just a few clicks. The tutorials below show you how.
Tutorials to put it into practice right away
To support customers in their first steps, we’ve prepared a series of short tutorials covering the available features.
The videos show how to use AI Studio‘s tools directly within the platform, with practical tips for bringing them into everyday work.
Tutorial 1 – AI assistant for tickets
Learn how to use Deepser’s AI assistant to handle tickets faster, write updates, adjust the tone of your communications and look up response times and Knowledge Base procedures, right from the ticket.
Tutorial 2 – Enabling Sentiment Analysis
Learn how to enable the Sentiment Analysis agent in Deepser AI Studio, configure the Sentiment and Sentiment Trend fields and see sentiment information for communications directly in the ticket grid.
Tutorial 3 – Enabling Summarization
Learn how to enable the Summarization agent in Deepser AI Studio, configure its dedicated field in the ticket and automatically generate a summary of the information it contains, easy to consult right from the ticket.
Tutorial 4 – AI Sales Agent and opportunities
Learn how to use Deepser’s AI Sales Agent to analyze sales opportunities, check the status of your CRM pipeline and automatically calculate your win rate, with useful insights to assess sales performance.
Tutorial 5 – AI Sales chatbot and CRM
Learn how to use Deepser’s AI Sales chatbot to get a complete overview of your customers, check contracts, expiry dates and open tickets, and spot potential issues, with all your CRM information in a single answer.
Discover everything Deepser AI Studio can do
The features included in the preview are only part of what AI Studio can do. Deepser’s native artificial intelligence offers further ways to automate business processes and improve service management, adapting to the needs of different teams and departments.
To learn more, our YouTube channel has a dedicated playlist with webinars and content showing how AI Studio can be used beyond the features included in the preview.
Featured content includes:
- AI Agents in Service Management: From answers to actions
- How to build a global Service Desk that scales
Explore the full playlist and visit Deepser’s official YouTube channel to learn more about everything artificial intelligence can do for Service Management.
