Blog
ITSM
Is your Service Desk a SPOC or a SPOF?
The Help Desk serves as the Single Point of Contact (SPOC) for customers, often becoming the first line of communication with customers
February 28, 2022
4 min read
ITSM
What’s the difference between a Service Desk and a Help Desk?
What’s the difference between a Service Desk and a Help Desk? They often perform many similar functions but with a big difference. Let's find out more here.
February 28, 2022
5 min read
ITSM
Service Catalog: Complete Guide
A Service Catalog is a key tool for IT service delivery. Learn what it is, why it’s essential, and how to create one effectively.
February 28, 2022
6 min read
ITSM
Knowledge Base Creation: features and benefits
Learn what a Knowledge Base is, how to create one, its benefits and functionalities for enterprise knowledge management.
February 24, 2022
5 min read
ITSM
5 simple points to organize your Customer Service
We will see the 5 key points to organize the Customer Service and how easy they are to implement in an automated IT tool, such as Deepser. Discover more here.
February 23, 2022
4 min read
ITSM
The CMDB, how and why to implement it
Having the data of your infrastructure handy is essential. Let's see what the CMDB is, and what are techniques and tools to implement it.
February 22, 2022
5 min read
