Back
Back
Back
Blog

Everything you need to know about Asset Management

In this article

Everything you need to know about Asset Management

November 16, 2022

·

5 min read

Anna Acquasaliente

Anna Acquasaliente

Illustration Asset Management Software

The correct definition of Asset Management

Let’s start from the basics and the correct definition of Asset Management, a concept widely used in various fields, such as finance and accounting. The words themselves lead us to its real meaning, namely that of resource management. In fact, Asset Management involves all company functions and all phases of their assets’ lifecycle.

IT Asset Management offers a strategic advantage and supports businesses in achieving their objectives.

A process therefore that has its own lifecycle that starts from the asset creation or acquisition and goes through phases, such as the monitoring of operation, maintenance interventions and the tracking of each update.

The ITAM thus allows not only to correctly manage the asset cycle but also to create value in strategic terms, as we will see better in the following paragraphs.

IT Asset and Lifecycle

We talked about asset management and specifically about IT assets but how can we exactly define an IT asset? What are those elements that with an ITAM tool are accounted for, tracked, updated and managed, in a strategic perspective of bringing added value?To make it easy, an IT asset is any important resource for the organizzation, from hardware, software systems, licenses or more generally data deemed important for the company. It is advisable to plan and manage in a strategic and proactive way all the specific phases of their lifecycle, since IT assets lose in performance over time.

Introducing an asset management solution: The advanteges

What are the advantages for a company in adopting an IT Asset Management tool?

A first advantage is a better organization and management at a general level and an efficient centralization of all resources that are in various devices and are used by different people. With an ITAM tool we therefore have a single source of data, or a single tool, for all asset information.

Greater order translates into better control of resources, reducing the risks associated with safety and preventing any regulatory sanctions. In fact, ITAM offers greater visibility on your IT assets, constantly monitoring their state of health and therefore being able to intervene promptly in case of need.

If we take an ITAM software, such as Deepser, it automatically detects all the resources, using different protocols, such as SNMP, WMI, SSH, Ping Sweep. For a company and specifically for its IT department, this means having the inventory of their devices constantly under control, and thus knowing every details of their infrastructure: from printers to switches, from the name of each resource to the BIOS version of PCs.

In this regard, the constant and orderly monitoring of assets helps not only to prevent but also to quickly resolve critical issues. Teams can move faster to identify critical assets and related vulnerabilities, promptly fixing them.

Constant monitoring also means cost reduction. Analyzing the actual use of the assets you can identify the exploited and the unused ones and save money. In fact, ITAM allows you to keep track of the relationships between company resources, plan maintenance activities and monitor the costs of each device.

If we add automation and standardized procedures, such as scans, controls, and automated alerts, we can easily understand how time and cost savings are substantial.

itam best practices gestione asset IT
Best practices for IT Asset Management.

Best Practices for IT Asset Management

Let’s take a look at correct practices to be applied in the IT Asset Management process.

Here are some important guidelines to follow:

– define critical assets and priorities. Assigning the importance to IT resources means knowing how to prioritize the critical issues that impact on business activities, especially when problems involve more than one device at the same time.

– update and monitor IT resources frequently. Add all new devices to the inventory of IT resources and monitor them since the very beginning. You will have a complete and centralized overview of all assets and related reference data.

– use standardized processes and automate activities, such as periodic scheduled scans and automated alerts. These are useful to automatically track and assign incidents to related IT assets.

– identify and track data. Consider the resources in their lifecycle and act proactively tracking activities and maximizing the use of assets (request, procurement, distribution, maintenance and collection).

– simplify and streamline the IT resource management process effectively and achieve a more effective governance of the asset lifecycle.

– integrate the ITAM tool with other ITIL processes such as the construction of a complete CMDB to have a comprehensive view of the IT resources.

How to choose

IT management software allows for better management at software and hardware levels.

These platforms allow you to easily keep track of various data, such as asset maintenance, license compliance and budget used, thus keeping all information related to an asset stored and accessible in a single tool.

There are several products on the market, and during the software selection process it is essential to pay attention to specific characteristics.

A high quality software allows to keep track automatically of all networks and related data, from device interfaces to switches, from available IP addresses to all your subnets. That is an IP Address Management system that performs automated actions such as automatically detect all IPs, using different protocols, such as SNMP and WMI, quickly identify the Assets assigned to an IP, install an Agent or perform Agentless scans.

It is also important that the software we choose is natively integrated with other features used daily, such as CMDB, Password Manager and Help Desk.

With Deepser, for example, you will have a complete inventory of assets with automatic data discovery, manageable through a single, simple and intuitive web interface.

Activate now a free demo.

Try our free demo

Subscribe to our newsletter

Get the best content on ITSM software, customer service and processes in your inbox twice a month.

Summarize this article with AI

Access the recording

See Deepser in action

Work with us

Access the Resource

Complete the form to get immediate access.

Compare all features
Feature
Starter
Plus
Enterprise
Service & Ticketing
Service Management
Incident Management
Issue Management
Request Management
Problem Management
Change Management
Customizable Service Types
Help Desk
Manage Priority/Urgency
Manage Status
Multi-Level Customizable Categorization
Routing Rules
Request Assignment
Customizable Service Desk Queues
Reminders
Escalation Rules
Multichannel Communication
Email Ticketing
Unlimited Email Integrations
Automatic Email Notifications
Customizable Email Templates
Call Center Management
CTI Integration
Time Tracking
Worklog Activities & Reports
Internal Comments
Comments To Users
Pre-Defined Quick Replies And Macros/Templated Responses
Ticket Relationship Mapping
Custom Ticket Templates
Multiple Ticket Templates & Template Rules
Ticket Export
Task Automation
To Do List
Tasks For Maintenance Scheduling And Activity Planning
Visual Calendar And Progress
Split Activities To Multiple Users
Customizable Task Types
Customizable Task Templates And Fields
SLA
Multiple Service Level Agreements Policies
Custom Work Calendars
Custom Unlimited Metrics
Custom Unlimited Goals
Business Rules Management
Reminders And Notifications
Escalations For Sla Violation
Escalations To Prevent Sla Violation
Marketing
Conversions Management
Ads Campaigns Management
UTM Parameteres Tracking
Performance Monitoring
Advanced Collaboration
Changes Tracking
Sales
Catalog: Product Management
Catalog: Simple Products & Grouped Products
Catalog: Product Types and Visibility
Catalog: Related Products
Tax Management
Tax based on Country
Multiple taxes
Currency: Multiple Currency
Currency: Automatic Currency Rate Updates
Currency: Quotes & Orders with different currencies
Price List: Multiple Price List Management
Price List: Catalog Price List Rules & Priorities
Price Lists based on Account
Quotation Management
Quotation templates
Order Management
Order templates
Create Orders from Quotations
Invoice Management
Invoice templates
Create Invoice from Orders
Create Invoice from Tickets
Create Invoice from Products
Shipment Management
Shipment templates
Create Shipment from Orders
Calendar
Visual Calendars
Customizable Calendars Linked To Service, Cmdb, Crm, Tasks, Etc.
Integration with Microsoft 365 & Google Calendars
ITAM
IT Asset Manager With Auto-Discovery
Asset Lifecycle Management
Job Rules To Automatically Assign Assets To Companies/Users
Remote Collectors For Segregated Networks
Windows Agent
Agentless Discovery With Multiple Protocols
Monitoring
Software Manager: Auto-Detect Of Installed Software
Ip Address Manager With Subnets Auto-Discovery
Remote Control With Teamviewer
Remote Control With Anydesk
Remote Control With Splashtop
Integrations
Unlimited Ldap Integrations
LDAP Compliance With All Commercial Standards (Active Directory, Open Ldap, Etc.)
Import Users From LDAP
Import Groups From LDAP
Azure AD
SAML & OAuth2.0
SSO – Single Sign On
SSO Linked With Ldap Integration
Import – Powerful Native Tool
Import – Unlimited Customizable Imports
Export – Excel/Csv/Pdf Exports
Integration – Connector For External Integrations
API – Powerful Rest API
Open Source Library For Api Integration
Telephone Switchboards Via CTI
Dashboard
Real Time Html5 Dashboards
Dashboards Panels With Group Permissions
Unlimited Customizable Dashboards
Reports
Pre-Defined Reports
Unlimited Customizable Reports
Scheduled Email Reports
Grids
Massive Actions For Multiple Updates
Excel/Csv Export
Granular Visibility Permissions
Miscellaneous
Watchers Users
Multicompany
Multidepartment
Supervisor Users
Global Search On All Entities
Unlimited Custom Fields
Customizable Branding
Custom Fields For Every Entity: Ticket, Crm, Cmdb, Users, Companies, Itam, Etc.
Customizable Form Templates
Granular Visibility For Every Template Field
Customizable Template Rules
Custom Grids
Custom Grids: Easy Configuration With Drag&Drop Tool
Custom Events For Integrations Or Custom Processes
Multifactor Authentication
Multi Language
Flexible And Powerful Permission Management
Flexible User Groups
Customizable User Roles
System Lists With Advanced Permissions And Logic
Unlimited Customizable Lists With Advanced Permissions And Logic
Attachments For Document Storage
Unlimited Attachments With Drag&Drop Management
Attachment Types With Advanced Permissions For Visibility
Multiple Warehouse Management
Warehouse Loads and Unload
Warehouse: Tickets and Worklog integration
Portals
End User Portal
Self-Service Portal
User Registration With Customizable Signup Process
Guest Portal For Non-Registered Users
Cmdb Portal For End Users / Customers
Crm Portal For End Users/Customers
Cms For Guest Portal
Announcement: Type management
Announcement: ITSM Release Management
Announcement: Scheduling
Announcement: Visibility management & permissions
Announcement: Tag categorization and custom sorting
Announcement: Integration with Portal Designer
Chat
Internal Conversations
Internal Conversation Channels
End User Portal Chat
Conversation Channels With Multiple End Users / Customers
Web Widget
Branded Widget Published On Multiple Web Sites
Customization Of The Widget
Customizable Offline Module
Unlimited Simultaneous Chats
File Sending
Activity Hours
Board
Kanban With Entities Integration
Kanban With Free Forms
Contract
Integrated Worklogs
Purchase Orders Management
Suppliers Management
Contracts In Hours & Quantity
Contracts Workflows
CRM
Account Management (Customers, Providers, Suppliers, Partners, Etc.)
Contact Management (Leads, Prospects, Contacts, Etc.)
Opportunity Management
Customizable Opportunity Types
Linked With Service Management And Contracts
Sales Pipeline Management
Email Crm For Sales Opportunities And Contracts
Address management: Address type management (e.g. location address, billing, shipping, etc.)
Address management: Address association to Accounts, Offices, Warehouses and CMDB
Password Manager
Secure Password Manager With Double Key Encryption
Secure Password Manager Portal For End Users / Customers
Secure Password Manager With Corporate (Shared) Passwords
Secure Password Manager With Private Passwords
Audit Log For Passwords Security
Passwords Linked To All Entities Of The System
Password Manager: Automatic Generation
Password Manager: Strength Checker
Knowledge Base
Multiple Knowledge Bases
Kbs Visibility Based On Groups
Portal Kbs For End Users / Customers
Public Kbs For Non-Logged Users
Kb Linked To Tickets
Kb Linked To Cmdb / Itam
Kb Linked To Crm
CMDB
Unlimited Customizable Ci Object Types
Unlimited Cis
Relations Between Cis
Link With Tickets
Link With Crm And Contracts
Service Catalog Management
Contract Management
License Management
Locations
Link With Itam (Autodiscovery) Module
Planned Activities / Maintenance
Email Cmdb For Devices And Contracts
Graph view relations
Graph view layout & dynamic loading
Module Creator
Create Apps & Custom Modules
Create Custom Forms & Grids
Create End User Portal Custom Modules
Create Custom API
Survey
Customer Satisfaction Survey
Survey Form Visual Designer
Automatic Surveys
Realtime Dashboards
Periodic surveys
Project
Project Management
Auto-scheduling for tasks
Advanced Permissions
Project dependencies and constraints
Project milestones and deliverables
Flow
Approval Request Management
Management Of Approvals By Email
Management Of Approvals From User Portal
Approval Rules Management
Approval Stage Management
Management Of Scheduled Flows
Management Of Automatic Entity Creation
Management Of Automatic Entity Update
Scheduled Maintenance Management
Task Automation Management
Automatic Email Management
No Code / Low Code Platform
Portal Designer
Visual Portal Designer
Frontend Portal Visual Designer
Graphic Widget
Portal Page Management
Group Based Visibility Management
Graphic Widget Customization
Multiple Portals Management
Product Management
Development Task Prioritization
Bug and Fix Tracking
Product Issue Management
Product Backlog Management
Feature Requests Management
Changes Tracking
Task Assignment to Developers

How many agents are on your team?