AI Chatbot: your support team’s best ally
Reduce wait times and improve the user experience with an AI chatbot that searches company information on its own and gives operational guidance to resolve every request in seconds. All directly inside Deepser.
Clients that trusted us
Not every question needs an agent
Many requests can be resolved without directly involving your support staff.
Give users more autonomy and let your team focus on what matters most.
Everything your Live Chat needs,
in one place
Website widget
A chat on your site, in your brand
Add the Live Chat widget to any website with a simple script: choose colors, position and text, and use it across multiple domains. Even visitors without an account can message you in real time.
Customizable widget
Your brand colors
Multiple domains
Visitors without an account
Conversation management
Every conversation in the right place
All chats arrive in one place: assign each conversation to the best-suited operator, track its status from unassigned to resolved and, if needed, turn it into a support request.
Centralized communications
Operator assignment
Chat status
From chat to ticket
Chatbot
A chatbot that works around the clock
Configure the chatbot with visual flows: it sends messages, asks for details, presents options and involves the team when needed. Thanks to AI, it independently searches company information and guides users to the solution.
Available 24/7
Configurable flows
AI-powered answers
Handover to the team
Internal chat
Team collaboration, no email threads
Create topic channels with moderators, start direct chats with colleagues, share files in real time and save private notes only you can see.
Channels and moderators
Direct chats
Real-time files
Private notes
Discover the full platform, no commitment
AI Studio: the engine, not just an add-on
AI works inside every conversation: questions, answers, handovers to the team. And it always shows you where every piece of information comes from.
Answers in seconds, 24 hours a day
The chatbot independently searches company information and provides operational guidance to resolve requests in seconds.
Users and operators, the same knowledge
Through a simple conversation, users and operators access the same knowledge base, always with the sources in view.
The team steps in only when needed
When a request goes beyond the chatbot, the support team gets involved without interrupting the conversation.
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
The Live Chat module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
Get more value from the tools you already use
Connect Deepser to your existing technology stack and expand the platform’s capabilities without replacing what already works.
What Deepser offers
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
Verified on security, awarded on support
Every day we handle sensitive data, credentials, access and company information. Protecting it doesn't rely only on internal procedures, but on certified standards.
ISO 27001
ISO 9001
ACN CERTIFIED
GDPR
MOST RECOMMENDED
4.6 ON CAPTERRA
Frequently asked questions about Live Chat
How are incoming conversations managed?
Every chat arrives in one place with its status (unassigned, assigned or resolved) and is assigned to the operator best suited to respond.
Can people without an account write in the chat?
Yes. With the public chat, visitors can message you without signing up, and messages reach operators in the Deepser backend.
Can the chatbot hand the conversation over to an operator?
Yes. When a request goes beyond its capabilities, the chatbot involves the support team without interrupting the conversation.
Is Deepser available in cloud and on premise?
Yes, the choice is yours. The two versions have the same features and the same cost per license.
Can I try Live Chat for free?
Yes. The free trial lasts 14 days and does not require a credit card. Activate your trial and start right away.
