The Knowledge Base that turns knowledge into a resource for everyone
With Deepser you centralize company knowledge in a single space, accessible to operators and users. With articles and guides always available, you make information easier to find and encourage self-service problem solving, reducing repetitive requests to the support team.
Clients that trusted us
Company knowledge deserves to be shared
When solutions stay in individual people’s heads, every new request risks starting from scratch.
Turn your team’s experience into reusable content and make it available to the right people.
Everything your
Knowledge Base needs, in one place
Articles and guides
A source of knowledge, always up to date
Create guides, manuals, FAQs and multimedia content in a central repository. Attach files, edit articles in a few clicks and collect team comments to improve knowledge day after day.
Guides and manuals
Multimedia content
Central repository
Continuous improvement
Ticket integration
The right answer, right in the ticket
When a user opens a request, Deepser automatically suggests the most relevant articles based on the title and category. Many questions get answered before becoming tickets, and operators link documentation to requests.
Suggested articles
Fewer repetitive tickets
Linked documentation
Faster resolution
Search
Find everything with tags and keywords
Search articles by tags and keywords, including in the text, with standard and advanced filters and an intuitive interface. The most relevant results appear first.
Tag search
Keywords in the text
Advanced filters
Relevant results
Multi-KB and permissions
A Knowledge Base for every audience
Create multiple Knowledge Bases by topic, service or user type and decide who can read them: operators, portal users or public portal visitors. With permissions you enable only authorized groups.
Multi-KB
Visibility by audience
User and public portals
Group permissions
Discover the full platform, no commitment
AI Studio: the engine, not just an add-on
AI works inside your Knowledge Base: articles, searches, answers. And it always shows you where every piece of information comes from.
Many requests never become tickets
Articles born from resolved tickets
When a ticket is resolved, AI proposes a draft article with the steps followed, ready to review and publish.
Answers that cite their sources
AI answers operators’ and users’ questions based on articles, and always shows which guides the information comes from.
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
The Knowledge Base module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
Get more value from the tools you already use
Connect Deepser to your existing technology stack and expand the platform’s capabilities without replacing what already works.
What Deepser offers
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
Verified on security, awarded on support
Every day we handle sensitive data, credentials, access and company information. Protecting it doesn't rely only on internal procedures, but on certified standards.
ISO 27001
ISO 9001
ACN CERTIFIED
GDPR
MOST RECOMMENDED
4.6 ON CAPTERRA
Frequently asked questions about the Knowledge Base
Who can write and update articles?
Administrators create Knowledge Bases and can enable other users to write and edit articles, even directly from the portal.
Can I attach files and multimedia content to articles?
Yes. You can attach files and add multimedia content to articles, to create complete, easy-to-follow guides and manuals.
How does article search work?
You can search by tags and keywords, including in the article text, with standard and advanced filters. Results with the most matches appear first.
Is Deepser available in cloud and on premise?
Yes, the choice is yours. The two versions have the same features and the same cost per license.
Can I try the Knowledge Base for free?
Yes. The free trial lasts 14 days and does not require a credit card. Activate your trial and start right away.
