The SLA management software that keeps you one step ahead
With Deepser you can monitor service agreements in real time and spot at-risk situations before they affect performance. AI and automations help you manage deadlines and act promptly, so you always keep the commitments made to your customers.
Clients that trusted us
How much is your customers’ trust worth?
Every agreement is a responsibility that affects your organization’s reputation.
Manage your commitments with greater awareness and deliver a service that lives up to their expectations.
Everything your SLAs need,
in one place
Calendars
Calendars tailored to each customer
Set up working calendars with hours, holidays and suspension periods for each branch or customer: Deepser calculates deadlines counting only the time actually worked.
Working hours
Holidays and suspensions
Calendars per branch
Time zones
Metrics and goals
Different goals by customer and priority
Define metrics such as response or resolution time and assign multiple goals to the same metric based on the customer, the priority or any other field. Timers are calculated to the second.
Response time
Resolution time
Goals by customer
Per-second timers
Monitoring
Delays and penalties spotted early
Track the status of every SLA in real time, spot at-risk tasks before the deadline and step in to avoid penalties, with an always up-to-date overview of all your service levels.
Real-time timers
At-risk tasks
No penalties
Global overview
Devices and reports
SLAs for devices and reports too
Apply service levels to devices as well to monitor their efficiency and obsolescence, and export the activity log into reports to show customers the time spent.
SLAs on devices
Goals by contract
Customer reports
Time spent tracked
Discover the full platform, no commitment
AI Studio: the engine, not just an add-on
AI runs under every service level: deadlines, priorities, workload peaks. And it always shows you where every piece of information comes from.
Delays show up before they happen
AI spots recurring patterns and flags tasks at risk of breaching the SLA, so you can step in before the deadline.
The right priorities, automatically
AI prioritizes the most urgent tasks based on service goals and team workload.
Workload peaks under control
AI supports planning and anticipates workload peaks, so you can allocate resources before response times get longer.
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
The SLA module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
Get more value from the tools you already use
Connect Deepser to your existing technology stack and expand the platform’s capabilities without replacing what already works.
What Deepser offers
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
Verified on security, awarded on support
Every day we handle sensitive data, credentials, access and company information. Protecting it doesn't rely only on internal procedures, but on certified standards.
ISO 27001
ISO 9001
ACN CERTIFIED
GDPR
MOST RECOMMENDED
4.6 ON CAPTERRA
Frequently asked questions about SLAs
Will I be alerted when an SLA is about to expire?
Yes. With metric-based escalation rules you can send notifications or update the request when a deadline is approaching or has been exceeded.
Can I manage different SLAs for different contracts of the same customer?
Yes. Goals are managed granularly, so you can monitor response and resolution times for each contract.
Do SLA times take holidays and company closures into account?
Yes. In the SLA calendar you set holidays and suspension periods, and Deepser automatically excludes them from deadline calculations.
Is Deepser available in cloud and on premise?
Yes, the choice is yours. The two versions have the same features and the same cost per license.
Can I try the SLA module for free?
Yes. The free trial lasts 14 days and does not require a credit card. Activate your trial and start right away.
