The Service Catalog that makes every request as simple as a click
Deepser offers a centralized catalog for all company services, designed to make every request simpler and more immediate. Thanks to an intuitive, e-commerce-like experience, users can find what they need on their own.
Clients that trusted us
What good is a service nobody knows about?
Users often don’t know what’s available to them and always request the same things.
Give your offering more visibility with an easy-to-browse catalog based on ITIL best practices.
Everything you need for your
Service Catalog, in one place
Catalog
Services on display, like an e-commerce
Show users all of your team’s services in a catalog organized by category, with information on delivery times, costs, approvals and visibility. Not just IT: you can include any company service.
E-commerce experience
Services by category
Clear times and costs
Beyond IT
Dynamic forms
Complete requests, first time
Every service has its own dynamic form, with fields that adapt to the request: users enter only the information needed and the team receives complete requests, without emails back and forth.
Dynamic forms
Custom fields
Complete requests
Fewer emails
Assets and SLAs
Services linked to assets and SLAs
Link requests to devices in ITAM and CMDB to keep your inventory up to date, and assign conditional SLA goals to each service to ensure timely delivery.
Devices from ITAM and CMDB
Up-to-date inventory
Conditional SLA goals
Timely delivery
Permissions and visibility
Services reserved for whoever you choose
With permissions and visibility you decide which roles and groups can see and request each service, and create exclusive services for specific groups through a customized user portal.
Role-based permissions
Services by group
Customized portal
Secure management
Discover the full platform, no commitment
AI Studio: the engine, not just an add-on
AI works behind every service in the catalog: requests, approvals, deliveries. And it always shows you where every piece of information comes from.
The right service, first time
AI understands what the user needs and suggests the right catalog service, even when the request comes in by email or chat.
Requests ready for the team
AI pre-fills form fields with the data it already knows, such as office, device and manager, so requests arrive complete.
A catalog that improves itself
AI analyzes the most frequent requests and suggests new services or forms to add to the catalog.
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
The Service Catalog module is included in the license:
Starter
Plus
Enterprise
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
Get more value from the tools you already use
Connect Deepser to your existing technology stack and expand the platform’s capabilities without replacing what already works.
What Deepser offers
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
Verified on security, awarded on support
Every day we handle sensitive data, credentials, access and company information. Protecting it doesn't rely only on internal procedures, but on certified standards.
ISO 27001
ISO 9001
ACN CERTIFIED
GDPR
MOST RECOMMENDED
4.6 ON CAPTERRA
Frequently asked questions about the Service Catalog
Can the catalog include non-IT services too?
Yes. Besides IT services you can publish services from any department, such as HR, administration or facilities, in a single catalog.
Can I set different SLAs for each service?
Yes. With SLA metrics you configure conditional goals based on various parameters, ensuring the right delivery times for each service.
Can users request services from the portal?
Yes. The catalog is available in the user portal, where everyone finds the services they have access to and tracks the progress of their requests.
Is Deepser available in cloud and on premise?
Yes, the choice is yours. The two versions have the same features and the same cost per license.
Can I try the Service Catalog for free?
Yes. The free trial lasts 14 days and does not require a credit card. Activate your trial and start right away.
