Your IT deserves more than a ticket queue
Deepser is the AI-powered platform that helps IT teams work more productively through intelligent workflows tailored to the needs of each organization.
Clients that trusted us
Stop wasting time and take the next step
Give your IT team the speed it needs to make a real difference.
Try freeproducts
The complete IT Management platform
Integrated modules that give your team everything it needs to work faster.
Help Desk
Organize tickets and route every request directly to the right team.
ITAM
Manage your IT inventory and track every asset throughout its lifecycle.
CMDB
Map relationships between assets and understanding their impact on IT services.
Project Management
Plan activities and track the progress of IT projects.
Workflow
Automate processes and reduce manual work.
Knowledge base
Centralize knowledge and resolve requests faster.
User Portal
Make it easier for users to submit requests and access IT services.
Supplier Contracts
Manage supplier contracts while keeping deadlines and SLAs under control.
Reports and Business Intelligence
Analyze performance and make data-driven decisions.
Everything you need for
IT Management, in one place
User Portal
IT support just a click away
Requests come in through an intuitive portal, with custom forms that collect all the information you need right away. Users track progress on their own and get suggested articles while they open a ticket.
Intuitive portal
Custom forms
Real-time status
Suggested articles
Help Desk
Every ticket to the right team, right away
Smart workflows classify requests and assign them automatically based on your team’s rules, while AI Agents suggest replies and retrieve the information needed to close tickets faster.
Automatic routing
Custom rules
Suggested replies
Less manual work
Assets and CMDB
Assets and services always under control
Import devices, track the relevant information throughout their lifecycle and map relationships between assets in the CMDB to understand the impact of every change on IT services.
IT inventory
Lifecycle
CMDB relationships
Impact analysis
SLAs and reports
SLAs met and clear performance
Connect tickets and supplier contracts to meet service commitments and avoid unexpected deadlines. Up-to-date dashboards and reports show service performance and team results.
Monitored SLAs
Supplier contracts
Up-to-date dashboards
Service reports
Discover the full platform, no commitment
AI Studio: the engine, not just an add-on
Deepser’s AI works alongside your IT team: it answers the most common questions, takes over repetitive work and gives technicians time for the issues that really matter.
Self-sufficient users, around the clock
The AI chatbot answers the most frequent questions and guides users to a solution, without waiting for the IT team.
Tickets resolved faster
AI suggests replies and retrieves useful information, so technicians close requests in less time.
More time for the work that matters
Repetitive tasks take care of themselves and the team can focus on projects and improvements.
Our customers’ results
Discover how they improved results and productivity thanks to our platform
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
100% traceability: Condability strengthens operational control with Deepser
From 15 to 1 minute: Meccanostampi integrates tickets and endpoints and speeds up IT
Gamma optimizes ticket management and cuts average times by 65%
Go-live in a week: Bassadone Auto Italia speeds up operations for the Mitsubishi network
Grid IT overcomes email-based management with Deepser and gives autonomy to the IT team
Simple pricing plans that meet your needs
We offer different packages starting from three operator seats. Bigger teams unlock larger discounts.
AI STUDIO
Get more value from the tools you already use
Connect Deepser to your existing technology stack and expand the platform’s capabilities without replacing what already works.
What Deepser offers
Low-code platform
Allows you to configure and customize processes quickly, ensuring autonomy even without technical development.
Intelligent Workflows
Support activities in real time by analyzing data and updates to trigger decisions within workflows.
Multi-LLM
Combines different language models to deliver effective responses based on diverse operational needs.
Verified on security, awarded on support
Every day we handle sensitive data, credentials, access and company information. Protecting it doesn't rely only on internal procedures, but on certified standards.
ISO 27001
ISO 9001
ACN CERTIFIED
GDPR
MOST RECOMMENDED
4.6 ON CAPTERRA
